Why is my Auto Reorder deactivated?

There are a few reasons an Auto Reorder might be deactivated if you haven’t deactivated it yourself. Reasons for deactivation include:

• The ProShop has been closed

• The customer account has been deleted

• The product is no longer available for purchase

• The template used in the Auto Reorder has been deactivated

• The payment used for the Auto Reorder has failed and cannot be updated

You can see the status of each Auto Reorder on the Auto Reorder page under My Orders. If an Auto Reorder shows as deactivated, you can reactivate it with the exception of the above examples.